Shipping & Returns
Shipping Information
We keep a small inventory, therefore almost all Ome creations are hand made to order, please allow 10-15 working days for order fulfillment. Each piece is handcrafted in El Salvador.
International clients:
We are able to offer the following expedited shipping options:
DHL 3th Day - Express Worldwide Shipping - includes delivery tracking.
All orders ship from El Salvador.
Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country, and if you have questions related to customs charges please contact your local customs office.
US and CANADA clients:
US FLAT RATE 3 to 5 DAYS
DHL shipping is available for the continental US for a flat $30 charge (this could be more depending on how many products you order). When your items are ready to ship, they are shipped via DHL 3th Day - Express Worldwide Shipping and includes delivery tracking.
SMALL PARCEL US ONLY - 2 WEEKS
We have a second option for US clients who purchases small items in our store and don't need to pay the express delivery. When your items are ready to ship, they are shipped via Local Courier - 2 weeks, and do not includes delivery tracking.
Returns & Exchanges
All purchases may be returned within 30 days. Please ensure that items are unworn, unwashed, and undamaged. All items must be returned with any original packaging, including any tags the item came with.
For refunds to credit cards, PayPal, we deduct the total amount to cover shipping. Refunds may only be issued to the PayPal account used to make the original purchase.
Please reach out to info@omeleather.com with any questions about returning products purchased online and in store
OmeLeather
info@omeleather.com